Corporate Clients

300+ clients
Over 8,500 members

..... and still growing

Frequently asked questions

Do I have to leave my credit card details on the "New Member Details" form?

How do I update my credit card details?

Why was my credit card billed an extra $10.00 after using the service for the first time?

Why does the New Member Details form ask for my email address?

Is the ibag mine to keep?

I am leaving my current workplace, can I continue using your service?

Can I bring my doona/blanket/drapes into work for cleaning?

Do you clean leather & suede?

Do you clean wedding dresses?

Can I have my garments "press only"?

Are the minor repairs and alterations performed by a qualified tailor?

Will my repaired / altered garments be cleaned as well?

Can you provide invisible mending?

What time do I have to leave my garments for collection?

My company has corporate laundry such as tea towels, hand towels, serviettes and tablecloths, can you clean them?

Can I get a quote for the cleaning of an item not on the price list?

 

Do I have to leave my credit card details on the "New member details" form?  
No, if you would prefer not to leave your credit card details on the form simply call 1300 132 320 between 9am & 5pm Mon - Fri to provide your details over the phone. We take credit card security very seriously.

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How do I update my credit card details?
Simply call us on 1300 132 320 between 9am-5pm Monday to Friday and we can update your details over the phone.

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Why was my credit card billed an extra $10.00 after using the service for the first time?
The $10.00 charge is for your ibag. This is charged to your credit card the first time you use the service. We offer a guaranteed buy back, valid for 3 months from the date of purchase if the bag is returned in good condition. If you wish to cancel your membership within the first 3 months, simply leave your empty ibag at your designated collection point and specify on the Notes for drycleaner form that you wish to cancel your membership. Upon collecting your ibag we will credit your credit card $10.00 and cancel your membership.

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Why does the New member details form ask for my email address?
We find that email is an effective way in which to communicate with our members. Each member receives any important notices (e.g. changes to the service due to Public Holidays) and a monthly newsletter via email. You can unsubscribe to important notices and/or monthly specials by simply clicking on the unsubscribe link at the bottom of the email. We adhere to the new privacy laws and do not pass any of your details onto third parties (see privacy).

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Is the ibag mine to keep?
Yes, your ibag is now yours to keep. To use the service again simply leave your ibag at the designated collection point - we'll do the rest. Your ibag has been specifically designed and manufactured by us, and is only available to our members. Features include: environmentally friendly - no more wasted plastic; strong, durable, and looks good; it's opaque so no one sees your clothes; easy way to carry your drycleaning, no more clear plastic blowing around in the wind; no more carrying your drycleaning in a plastic shopping bag. All these features make the bag ideal for public transport users.

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I am leaving my current workplace, can I continue using the service?
Yes, when you settle into your new workplace simply contact us. We currently operate in the inner suburbs of Melbourne, Sydney and Brisbane.

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Can I bring my doona/blanket/drapes into work for cleaning?
Yes, simply place the item in your ibag and leave it at your designated collection point. If the item does not fit into your ibag please place the item in an alternative bag clearly labelled with your name and ibag member number. Depending on the item to be cleaned it may take longer to process, in which case we will contact you.

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Do you clean leather and suede?
We offer a full leather and suede cleaning service, with all work carried out by experts in this field. The cleaning of these garments takes extra time, and we generally require at least 7 to 10 days to achieve the best possible result.

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Do you clean wedding dresses?
Yes, our drycleaning team is well-known in the industry for their expertise in cleaning delicate garments such as wedding dresses. We can also store your wedding dress properly in an acid proof box and paper after it is cleaned.  For more information click here.

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Can I have my garments "press only"?
Yes, all you need to do is specify on the Notes for drycleaner form which items are to be "press only".
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Are the minor repairs and alterations performed by a qualified tailor?
Yes, all repairs and alterations are performed onsite by our professional tailor.  For more information, including a full price list click here.

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Will my repaired/altered garments be cleaned as well?
Due to Health Regulations all garments for repairs/alterations will be cleaned, unless new garment labels are attached.

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Can you provide invisible mending?
No, but we can recommend a company called Dr. Do-All, located at 257 Collins Street - ph. 03 9663 8888. 

There are 2 methods of invisible mending, namely grafting and darning. The mender usually decides which method best suits the damage to the garment and it also depends on the pattern, and texture of the material.

Weaving

  • Best method
  • Does not damage the garment
  • Can be undone
  • Maximum invisibility
  • With light colours it will always be visible 

Grafting

  • Cheaper than weaving
  • Damages the garment
  • Can not be undone
  • More visible
  • Line grafts are used to repair long tears  

An invisible mender typically calculates the cost based on the circumference of the mend. e.g. If it is a hole with a 5cm circumference the cost will be approximately $95 for weaving and $75 for a square graft. You can see that invisible mending is very labour intensive and can be expensive.

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What time do I have to leave my garments for collection? 
You need to leave your ibag at your designated collection point before 9:30am on any Monday, Wednesday or Friday (with the exception of Holden members who need to leave their ibag before 12pm), and we guarantee that it will be collected that day.

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My company has corporate laundry such as tea towels, hand towels, serviettes and tablecloths, can you clean them?
Yes we can do all your corporate laundry. Most of our clients operate a monthly account. For more information, including a full price list click here.

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Can I get a quote for the cleaning of an item not on the price list?
Yes, simply contact us. For an accurate quote put the item in for collection, and specify on the Notes for drycleaner form to "contact me with a quote prior to cleaning".

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